It’s Time That BPO Is Recognized More Than A Call Centre – Bharatico

About BPO Conference 2012 Visit – http://www.bpoawards.com

New future of call center

New future of call center

BPO industry is responsible for generating 50 per cent of jobs in urban India but it is still being tagged as call centre industry.

Diksha P Gupta, EFY News Network

Wednesday, May 09, 2012: It is an interesting time for the Indian BPO industry. The industry is now in a phase of contradictions. When Noshir Kaka, managing director, McKinsey and company referred to the Indian BPO industry, they chose to describe it like this and he had his reasons to do this as well. He said, “Nasscom’s report released a week ago said that industry will grow at around 14 per cent and it is still less of growth.”

Kaka was chairing the CEO round table at BPO India Forum 2012. Focusing on the non-linear growth model of business, he invited opinions of industry experts including Hanumant Talwar, managing director and country manager, India and UK, Convergys and Sanjiv Kapoor, senior vice president and global head of BPO and iTOPS, iGate. Talwar said, “Non-linear growth for us means business as usual. It is about providing what customers need. We clearly have to look at providing value-add and outcome based service to a client.”
Kapoor, however, had a different opinion on this issue. He said, “If we look at the figures, I think non-linear growth accounts for less than 10 per cent for platform based BPOs. I think both linear and non-linear models have to co-exist for right development.”

Indian BPO industry has been around for 10 years now and it has surely crossed the nascent stage. After seeing good expansion in Tier I cities, the companies are exploring Tier II and Tier III cities now. The concept of rural BPOs has also come in. But the image of being tagged as a call centre has been attached to the Indian BPO industry ever since it started. Raising his grievance against this notion, Narayan Sampath, head, India Business, said, “BPO industry is responsible for generating 50 per cent of jobs in urban India but it is still being tagged as call centre. I think it’s time that people start looking at the industry with broader perspective. It’s time that BPO industry is recognised more than just a call centre industry. Infosys alone has about 140 clients, many of which are very high-end processes.”

Outsourcing has become a need for many industries. Representing the telecom industry, S Asokan, executive director, supply chain, Bharti Airtel, said, “It’s impossible for any telco to deal with the entire business without outsourcing. Outsourcing some jobs is a win-win situation. You get the job done at the best price.”

(News taken with obligation from Bpo Times can be removed if objected).

Free Invitation to Reputed Consultants of Delhi/NCR to attend our Bharatico BPO Conference going to be held at Hotel Maurya Sheraton, New Delhi on 23rd May 2012

Dear Consultant,

OFFER OF FREE REGISTRATION

Bpo conference 2012

Bpo conference 2012

For Registration Visit – http//www.bpoawards.com

BPO Industry has big potential for growth and can contribute significantly in reducing the slow down being witnessed in our Industrial and economic growth recently.
We have had a Press Conference at Hotel Le Meridian, Janpath Road on 18th May 2012 where experts from BPO Association of India and World BP/ITO Forum, USA together replied to the queries of learned Journalists from PTI, ET, NDTV etc. and disclosed their resolve to highlight plans and projects of BAI for the growth of BPO Industry through 26 BPO Conferences across the country. The first Conference of this series is being held at Hotel Maurya Sheraton, New Delhi on 23rd May 2012.

This conference is being addressed by some of the very renowned experts of global outsourcing business and former policy advisers to Govt. of India like Dr. Sanjay Baru, Former Advisor to the Prime Minister, Shri Manmohan Singh. They will speak on the hot topics Like Rise of Domestic BPO, Risk Management of BPO, Failure Mode Analysis etc. A list of Speakers together with their Profiles are available at our Website : BPOAWARDS.COM under the Menu SPEAKERS.

The conference comprises of three sessions the first of which starts at 11.15a.m. and the last will conclude at 5.00 pm with a Business Lunch between 2.00 – 3.30 p.m. This is the first of its kind being organized in India exclusively for BPO industry and we will have pleasure if you could kindly consider to attend this as a delegate, if not, nominate one of your senior Management person to attend this conference as a delegate.
We invite Reputed Consultants to attend as our Guest Invitee without payment of delegate fee of Rs. 6500/- i.e. free of cost and give us his opinion for our future programmes.
Thanking you and hoping to get your prompt attention.

With regards,
BAI Team

Tips for a ROCKING career in IT/BPO sector

About BPO Conference 2012 Visit – http://www.bpoawards.com

In an online chat recently Mukund Menon, Director, HR for India & Singapore at Steria, offered useful tips to Get Ahead readers on how they can have a great career in the IT and BPO sector.

Career

Career

Here’s the unedited chat transcript.


Mukund Menon says, Hi, this is Mukund Menon, HR Director, Steria and i would be happy to take questions


amit asked, Hello sir, I have done my Msc in IT and have been working as a marketing executive for an IT firm since 2007 , but now i want to shift my carrier in BPO sector , so is it advisable for me or not ?

Mukund Menon answers, at 2012-04-12 16:01:04 Absolutely it is ok to shift, but better to choose the role that suits your current strengths in marketing and your ability to communicate and articulate


Shom asked, Hi, Working as an instructional designer for an E learning Company (Domestic). Want to jump to the MNCs, What are the opportunities and points to consider?

Mukund Menon answers, you can try for opportunities in the Learning and Development department of MNC’s where there is a need for talent in designing courses in e-learning for their internal programmes


AL asked, Hello Mukund, Good Evening. I am working in IT sector for 6 years now. However i do not enjoy it as much as I though to. What business with regards to IT shoukld i think of, as i believe in entrepreneurship. Thank You.

Mukund Menon answers, If you have a good product, or solution in mind think about it, and it has to be unique and game changing. Start small with one customer, learn from experience and then invest big once you know it will be successful. Innovativeness is key


sunil asked, hi mukund, I am an MBA. are there any opportunities in business development, solution in BPO sector? what is the career prospect?

Mukund Menon answers, Yes there are quite a few, but choose your area of expertise and experience to sell or develop business. BPO services in India have become too specialized and competitive


Tomcat asked, Hello Mukund, i want to work on app development. How are the opportunities and where to start with ?

Mukund Menon answers, If you are an engineer, you will have a good start. Otherwise it will be better to learn basic programming skills and obtain an appropriate certificate before approaching for opportunities


Shom asked, Thanks Mukund. Please give me few names of the MNCs involved in E learning.

Mukund Menon answers, I won’t be able to provide in a public chat since there are confidentiality issues, but am sure you could look up Nasscom website for more details


prks asked, Hello Sir, What’s the scope for a person with skills of Photoshop, Flash, Dreamweaver, HTML, CSS, etc. having about 6 yrs. experience in Singapore?

Mukund Menon answers, There are quite a few in GUI development and in media houses where they look for skills like you mentioned. In IT companies there will be need for those in portal and web page development and for their clients and in marketing departments


raj asked, are growth opportunities equal for support functions as compared to operations in BPO/IT?

Mukund Menon answers, These are separate streams of growth, and industry independent. Expertise and ability to understand the business is key to grow in support functions. Alignment to business defines ones growth


kalai asked, What about Indian IT industry growth next 5 yrs?

Mukund Menon answers, Indian IT will become US 180bn around 2015 and by that time most of the outsourcing opportunities in the world would have been exhausted and it would turn out to be a factory model and creating repeat business. Indian IT has to become innovative and come out with new products to be more competitive and keep up the growth


alka asked, Can one start a career in a BPO at any age

Mukund Menon answers, Absolutely, depends on the role and the background of an individual.


Ravianilkhanna asked, Hi Mukund Sir, I have completed my BCA. I have 4 Years of IT experience in Microsoft [ Images ]Technology. Will I be considered for BPO Jobs???

Mukund Menon answers, of course, but i would recommend that you should find opportunities in IT to be relevant and grow based on your qualification


Asasa asked, what are the prospects for architect and interior designer

Mukund Menon answers, your skills will be more useful in the engineering side of IT. They need lot of design engineers particularly in the Real Estate and Infrastructure verticals. You could also try the GIS sector in IT


hi asked, how is a hr qualified to talk about business ?

Mukund Menon answers, HR is very much aligned to business and it is important that every HR person understands business to engage in a meaningful conversation with business groups and employees.


Kalai asked, I have 5+ Yrs exp in DW-Cognos – I am trying a new job in singapore. Could you pls tell me about how much i will get and scope?

Mukund Menon answers, IT is a hot skill as far as i know. There is lot of scope, but i cant help you with how much you will get. You will need someone to support you with an employment pass


Ravianilkhanna asked, Hi Mukund Sir, in IT there is less pay. I have heard from some of my friends that the BPO firm pays more money??? Is that true??

Mukund Menon answers, It would be sometimes, depending on the roles and difficulty. But there is not much difference between IT and BPO.


alka asked, Where can one who has been into media marketing and advertising start

Mukund Menon answers, Telemarketing and lead generation is a good place to start with in the marketing communications group of an IT / BPO company. Hope your question is for IT / BPO


Rajendra asked, my son has done B.tech in IT. He wants to go for MBA. My question is whether he should go for MBA or MS? Incase MBA then which field, HR/Marketing/ Finance/IT??

Mukund Menon answers, I would strongly recommend to do a MBA considering it will give a balanced growth and ability to move into business roles quickly. He could consider MS only if he wants to stay in the technology space. In choosing the field, it should be based on his interest and drive


Sumatra asked, Hello Sir, Is Steria providing SAP consulting also?

Mukund Menon answers, Yes, Steria has a strong SAP practice, and a significant presence in Europe


Bhaskar asked, Hi Mukund – I have close to 10 yrs of IT experience and currently working as a delivery manager and a practice lead for one of the majors. What should be my target to grow professionally in the next 3-4 yrs. Do I need to go for an executive MBA

Mukund Menon answers, It will be ideal to move into a P&L function and drive business along with your delivery. MBA can help in shaping your personality and visibility to a business function, but it is also important that you get oriented to the finance functions to understand numbers better


Abcd asked, I’m into IT since 2004. Took a break for sometime in between for my newly born son. Right now again back to work for more than a year now. Find it very tough to manage family being in IT. The pressure and deadlines are unpredictable. Would like some stable and normal work timings so that I can give normal time to my family. Please suggest me which field/department in IT can offer me that?

Mukund Menon answers, It has to be an arrangement or join a company which has a policy to work from home or telecommuting. The work pressures will be there always and it is difficult to find a challenging job without pressure. Steria has a good work life balance policy and a crèche for working parents


Ajay asked, how should one deal with office politics?

Mukund Menon answers, with patience, look at the intent, reach out to people, build trust and faith, bring in transparency


Sushil asked, Is the BPO industry long lasting?

Mukund Menon answers, Yes of course, India has an unique advantage of talent, cost advantage and English speaking talent in abundance. We have done well in the past and it will continue to grow


Imam asked, Hi Mukund, Having 11 Yrs of Experience in IT. Achieved PMP certification recently. But finding it difficult to get a interview cal. Can u suggest me what should i do to get interview calls. Thanks

Mukund Menon answers; you may want to show your resume to a good resume writer to articulate your strengths aprop. A good resume will get you calls and from there on it will be your ability to substantiate your experience.


Shagun asked, Hi Mukund, I want to apply at Steria. How do I proceed?

Mukund Menon answers; you could visit our career pages and submit your resume through our website


Sushil asked, Does knowing Spanish language increases salary in bpo sector?

Mukund Menon answers, Knowing different languages is good in BPO business, but your ability to get additional salary depends if the opportunity is for a customer with support in Spanish Language


Prasad asked, hi Mukund, how it Development Manager role different from product to services organization. I am development manager from services and want to move to product development.

Mukund Menon answers, Dev Manager in a services company will be driven by the specification from the customer and in product development there is lot of scope for innovation and creativity. If you are innovative and creative, with orientation towards, business and market place, it will be good to move to product development


Gggg asked, Nowadays, quality level of voice processes in International BPO’s is decreasing. Would you agree with this statement? And if no, pls explain…

Mukund Menon answers, It seems to be on a downward trend and the Industry is also aware. There is a talent crunch in voice processes and attrition is high. That is one of the reason for the dip.


Chetan asked, I have worked as SAP FICO Functional Consultant for 10 years. IT Business has become a commodity business now. Is it a good move to switch to pure business consulting like McKinney, etc as all future IT business will be driven by business value?

Mukund Menon answers, If you have a good consulting bent of mind and can solve business problems you should try


Kumar asked, hi, currently does Steria have openings for Oracle PL/SQL development 4yr of exp?

Mukund Menon answers, Yes, pl look up the career pages of our website and apply. We will be happy to look into it and get back to you


Ravi asked, Hi Mukund, I wanted to know from you that with business inflow in India is declining fast and existing business moving to Manila, would it be safe to say that BPO is in its declining phase and growth professionally and for business is in decline phase. Would you still recommend/suggest growth in BPO

Mukund Menon answers, there is lot of business still available and even the domestic market has opened up. It is a trend and the industry is aware of the changes. We have gone through this trend earlier and we came around.


AP asked, they say that the crowd at BPO’s is very young. Will I feel like a misfit

Mukund Menon answers, Depends on the role that you would take. If it is an agent role at level 1 or next level you will find yourself out of place. If you are planning to be in an executive position it should not matter


Phani asked, Sir, I have got selected in repute MNC whilst in campus. It’s been 1yr and i have no clue regarding joining dates? What should i do? They ask me to have patience.

Mukund Menon answers, you may want to check with their campus team on the probable dates and am sure they are working with the on boarding plan


(Taken with obligation from Rediff news)

BPOs are coming out of the coder shadow ( India News 2012 )

For More Info about BPO Conference Visit – http://www.bpoawards.com

By Beryl Menezes & Praveena Sharma | Place: Mumbai, New Delhi | Agency: DNA

Is the business process outsourcing (BPO) servicessegment finally emerging from the shadow of information technology (IT) services?

It sure seems to be trying. In fact, last quarter, most BPO subsidiaries and firms grew at a faster clip than their IT counterparts.

Tien-tsin Huang and Puneet Jain, analysts with JP Morgan, said BPO major WNS’ robust revenue growth of 2% sequentially and 7% year-on-year last quarter underlines buoyancy for this year.

“WNS is seeing benefits from restructuring… and healthy demand environment for BPO services. The company is also seeing a nice build-up of large contracts in its pipeline. WNS needs to win a couple each year to drive next year’s revenue growth,” they said in a note last week. Back home, even HCL saw its margins salvaged by a turnaround in the BPO numbers.

“While… results (of HCL) are ahead of expectations with positive surprise on margins, a large part of the beat was driven by turnaround in the BPO segment,” Religare analysts Manoj Singla, Rumit Dugar and Udit Garg said in a note on Wednesday.

Ankita Somani of Angel Broking said the demand environment for BPOs was improving as clients looked at globalisation of delivery capabilities, which was driving transformation and enterprise-wide cost efficiency.

“HCL is continuously investing in building platforms for non voice-based businesses in this segment. Demand is seen in areas of cloud, mobility, social media and multi-tower end-to-end process data,” she wrote in her report.

Even Sid Pai, managing director and partner, TPI, the third-party outsourcing advisory, said one reason BPO revenues were climbing was it was no longer a back-office support kind of work but more higher-end such as business-oriented core functions that customers were seeking. According to Samiron Ghoshal, partner and national leader, IT advisory & global talent, Ernst & Young, there were two main factors driving the recent BPO growth.

“First, peer BPO deals (contact centre) are not happening so much anymore, and there are more KPO-linked deals. Secondly, a lot of deals which took place in the last 5-10 years are coming up for renewal in the next 12-18 months. The new renewals are also seeing some change in strategy, where processes are being divided between players, instead of giving out bundled contracts for all BPO services to a single player as was the case earlier,” said Ghoshal.

This, he said, worked in favour of companies like HCL, who have more value to add than pure voice BPOs.

“However, this sudden rise in BPO gains can be looked at as a sporadic change and not a complete lifting of the BPO segment since it impacts Opex (operational expenditure) spends and not Capex (capital expenditure) spends,” said Ghoshal.

Ritesh Idnani, chief operating officer of Infosys BPO, said in a recent interview to DNA that he expected the BPO market in India to grow faster than the IT market this fiscal.

Keshav Murugesh, CEO, WNS, said what had turned the tide in favour of BPO was the segment’s focus on non-linear services as well as more consulting and technology-based offerings. He said most firms were slowly moving away from traditional BPO offerings.

“For long, too much attention has been focused only on the IT functions of a BPO process whereas there is a great difference between an IT and BPO buyer on the strategic side. In the current recessionary climate, they are now outsourcing more of their non-core functions to BPOs like WNS, which can provide them with new ideas to improve their top-line and bottom-line,” he said.

IDC has predicted a compounded annual growth rate of 19% for the offshore BPO market in the next five years, the bulk of which is expected to come from India. Recently released TPI index shows that while outsourcing contracts were down 37% sequentially and 20% annually, BPO contracts were up 30% and 27%, respectively for the same periods.

TPI’s Pai, however, does not see BPO revenues overtaking IT services revenues in the near future mainly because of the way its contracts are structured.

“I don’t see it (BPO segment) becoming larger than IT services because of the way it is bought. I believe IT companies would continue to go after IT services contracts,” he said.

BPO Conference 2012 SPONSOR Benefits & Opportunities

 

For More Info about BPO Conference Visit – http://www.bpoawards.com

 

23rd May,2012  |  Hotel Maurya Sheraton   |   New Delhi


TITLE SPONSOR
Benefits & Opportunities
Sponsorship Includes

Opening Keynote presentation (subject to Executive Advisory Board approval). Complete logo and profile in Conference Guide (up to 250 words).
6 Conference Passes (includes admission to the Executive Reception and all meals). Opportunity to meet with Over 5000 BPO Experts, Top notch Dignitaries.
26 respective BPO conferences across the country (India) Exclusivity on the Back Drop 26 Conferences.
Add on Newspaper, Magazines and Hoardings all over the country in respective 26 BPO conferences. Opportunity to Meet 1000 who’s who of the BPO Industry.
12 Crore Media Plan With 360 Degree Exposure. Logo in Brochures and Presentation venue Video.
50+ Million Direct e-mailers and 30+ million SMS. Logo endorsement in Lunch and Hi-Tea venue.
Huge social campaign among the relevant industry.
Exclusivity in 26 Respective Press conferences/Press Release prior to the every BPO conference.

PRESENTER SPONSOR
Benefits & Opportunities
Sponsorship Includes

4 Conference passes (includes admission to the Executive Reception and all meals). Complete logo and profile in Conference Guide(up to 150 words).
26 Respective BPO Conferences Across the Country (India). Opportunity to meet with Over 5000 BPO Experts, Top notch Dignitaries.
Add on Newspaper, Magazines and Hoardings all over the country in Respective 26 BPO Conferences. Exclusivity on the Back Drop 26 Conferences.
12 Crore Media Plan With 360 Degree Exposure. Opportunity to Meet 1000 who’s who of the BPO Industry.
50+ Million Direct e-mailers and 30+ million SMS. Logo in Brochures and Presentation venue Video.
Huge Social Campaign among the relevant industry. Logo endorsement in Lunch and Hi-Tea venue.
Exclusivity in 26 Respective Press conferences/Press Release prior to the every BPO conference.

MEDIA PARTNER
Benefits & Opportunities
Sponsorship Includes

3 Conference passes (includes admission to the Executive Reception and all meals). Opportunity to meet with Over 5000 BPO Experts, Top notch Dignitaries.
26 Respective BPO Conferences across the country (India). Logo on Backdrop and Sidedrop.
Add on Newspaper, Magazines and Hoardings all over the country in Respective 26 BPO Conferences. Opportunity to Meet 1000 who’s who of the BPO Industry.
12 Crore Media Plan With 360 Degree Exposure Logo in Brochure and Presentation venue Video.
50+ Million Direct e-mailers. Logo endorsement in the Conference Guide.
Huge Social Network Campaign among the relevant industry. Logo endorsement In Lunch and Hi-Tea venue.
ASSOCIATE SPONSOR*
Benefits & Opportunities
Sponsorship Includes

3 Conference passes (includes admission to the Executive Reception and all meals). Opportunity to Meet 1000 who’s who of the BPO Industry .
26 Respective BPO Conferences across the country (India). Logo’s in Brochures and Presentation venue Video.
Add on Newspaper, Magazines and Hoardings all over the country in Respective 26 BPO Conferences. Logo endorsement in Lunch and Hi-Tea venue.
12 Crore Media Plan With 360 Degree Exposure. Huge Social Campaign among the relevant industry.
50+ Million Direct e-mailers and 30+ million SMS. Logo in Conference Guide.
Opportunity to meet with Over 5000 BPO Experts, Top notch Dignitaries.
GIFT PARTNER*
Benefits & Opportunities
Sponsorship Includes

2 Conference passes (includes admission to the Executive Reception and all meals). Logo in Conference Guide.
26 Respective BPO Conferences across the country (India). Opportunity to meet with Over 5000 BPO Experts, Top notch Dignitaries.
Add on Newspaper, Magazines and Hoardings all over the country in Respective 26 BPO Conferences. Opportunity to Meet 1000 who’s who of the BPO Industry.
12 Crore Media Plan With 360 Degree Exposure. Logo endorsement in Lunch and Hi-Tea venue.
Huge Social Campaign among the relevant industry.

Reason of Indian BPOs faring better than their big IT brothers?

Information Submitted By – http://www.bpoawards.com

Bpo INDIA

Bpo INDIA

It is not all gloomy give a positive and rosy picture about the growth potential of this sector. However, this is contrary to the case of IT divisions of these companies. They have reported a decline in revenue growth and delays in cash realization.It is quite intriguing to see how BPO concerns are faring better compared to their big brothers, the traditional IT arms of these Indian giants.

CNBC recently discussed this issue and observed that Indian BPO firms were able to make some adjustments in their operating model to effect this positive outlook. They have taken some bold steps around shifting their conventional operating model around offshore centres. On an interesting note, Infosys BPO has more onsite and onshore centres compared to offshore units. They have twelve onsite/onshore as compared to six offshore units in India. Revenue charts justify why this decision to go for more on shore units has truly turned around things for BPO’s. Infosys BPO reported that now 30% of their revenue is coming from units outside India.

The advantage of a global delivery model is that clients are now willing to trust BPO partners for their high value transformation projects. Earlier since the support was carried out mostly from remote offshore locations, clients were willing only to give transactional projects which purely focused on cost savings and operational efficiency. Global economic instability and market fluctuations are pushing enterprises to focus more on customer centric business initiatives and collaborative business models. They are more of strategic and transformational nature. This is where Indian BPO’s have successfully positioned them to serve these strategic needs of enterprises. Now they offer competent Onsite consultants who have local market and deep domain knowledge to partner with clients for solving their business challenges. This is unlike earlier days when Indian BPO’s only used to serving the processing and operational needs of these enterprises.

Indian BPO’s focus on high value side of business consulting has certainly helped them reap benefits in terms of revenue over the last year. In the days to come we can see that more and more BPO’s focusing on developing capabilities around building up strong global delivery network. They will have the high profile consultants operating out of onshore centres with deep market and domain knowledge.

Indian BPO’s are not just growing organically by having more onsite centres, but they have also focused on growing inorganically bringing in firms with local business consulting experience, hoping that it would certainly increase the value of customer engagement.

26 Conferences In India To Be Held By The BPO Association

Information By – http://www.bpoawards.com

BPO News 2012

BPO News 2012

BPO Association along with New-Delhi-based Promozz Media a Brand specialist and Alpcord an event management firm will organise 26 BPO conferences across India. Bharatico Infomedia Ltd a reputed IT company will be the title sponsor.

The 1st Bharatico BPO Conference, aimed at presenting interesting and inquisitive facts concerning the BPO industry to the fore will be held at the Maurya Sheraton, New Delhi on the 23rd May 2012 from 8:30 AM.

Speaking at the occasion Mr Siddhaarth Sharma, Vice President, Promozz Media said “The Bharatico BPO Conference’s will have 26 Keynote sessions & workshops along with over a 1000 senior professionals of the BPO industry as speakers and over 10000 BPO Experts, Dignitaries as well as Govt officials presenting and discussing the growth & scope of the BPO industry”.

More than 230,000 jobs people are expected to join the BPO industry in the 2012 (NASSCOM). According to a recent survey by Ma Foi, ITES becomes one of the most optimistic sectors for hiring. They also are also among the top job generation sectors (IT/ITES -227,328) with most of these leading from Tier 2 & Tier 3 cities of the country.

The Bharatico BPO Conference’s will seek to provide a platform to all established as well as Entrepreneurial players interested in enhancing their profits through expert opinion. “The skill set for BPO’s is shifting from Urban towns to tier 2 & 3 cities and that is where lies the answer to the near 400% attrition that is plaguing the sector” said Mr Sandeep Jain, President of the BPO Association.

Aimed at BPO owners, stake holders, Decision Makers, Policy Makers, Industry Managers, Executives, CEO’s, COO’s, CFO’s, Business Analysts & Directors among others the 1st Bharatico BPO Conference will shed light on past, present as well as future possibilities in BPO industry creating the best forum in India for all players of the BPO value chain.

The conferences will be held at Mumbai, Bangalore, New Delhi, Chennai, Kolkata, Chandigarh, Hyderabad, Pune, Jaipur, Ahmedabad, Patna, Ranchi, Bhubaneshwar, , Panaji, Gandhinagar, Trivendrum, Cochin, Shimla, Dehradun Pondicherry, Lucknow & Agra.

The Conference will necessitate executives from the BPO (Business Process Outsourcing) Industry to get together and share ideas and insights into leading edge issues relating to development in this sector.

“While India is best equipped to capitalize on the available opportunities, efforts should be made to ensure that these opportunities are not lost to other offshore destinations” further added Mr Manan Vashisht, Sr Vice President, Bharatico Infomedia Ltd.

Partners for the The Bharatico BPO Conferences include NDTV Profit, Dial up BPO & The Times of India Group.

Future of BPO Jobs and Companies in INDIA and Aboard ( 2012 )

Information By – http://www.bpoawards.com

By

Hire BPO Services to Add a New Dimension to Your Business

Reports from all over the world indicate that the future of BPO companies is bright. Studies show that business entities are now depending more on service providers that ensure quality and reliable outsourcing services. BPO companies can help businesses reach the next level with improved productivity and sales.

It has been found that in the last 20 years business process outsourcing services have created an outstanding impression by efficiently catering to diverse industries including retail, healthcare, telecommunications, technology, travel, insurance, mortgage, banking and finance, and hospitality.

Despite the recession, BPO services have remained popular. This is proof of the cost-effectiveness and reliability of these services. People with good command over the English language have now started looking at BPO jobs as long-term career options. No doubt, BPO companies offer fast-track career advancement opportunities. The industry is expected to generate about three billion jobs by the end of 2012. The salary scale of employees is also rising yearly by 10-15 percent.

Value-added Services Help Enhance Business Profile

BPO companies are employed by many upcoming business ventures because of the ensured reduction in initial investment through slashing expenses that would otherwise be incurred in employing qualified workforce and infrastructure facilities such as software, office equipment and more. The other advantages of outsourcing are:

• Easy access to an excellent pool of skilled professionals at a fraction of cost

• High-end technology and operational expense

• Effective risk management capabilities

• Round the clock service

Utilizing the latest technological advancements, the BPO sector has reached new heights. Considering this, business houses are now increasingly outsourcing non-core processes to third parties that ensure economies of scale and focused management expertise.

In order to improve the client’s business efficiency, BPO companies offer a range of back office outsourcing services that include

• Data entry work

• Document scanning and conversion

• Web design and development

• Outbound and inbound telemarketing

• Transaction processing

• Account maintenance

• Customer support

• Order management

In most cases, established outsourcing companies have high-caliber experts who are dedicated to the job and have years of experience, excellent technological know-how, best practices, and innovation that most companies don’t have access to or can’t afford on their own. So, in all probability there is going to be a boom in the market as far as outsourcing is concerned. The future of BPO companies is well defined and is expected to achieve multifold growth in the coming years.

Managed Outsource Solutions (MOS) is one of the leading BPO companies in the US which provide accurate and individualized business process outsourcing services.

Bharati.co BPO Conference Agenda 2012 ( India )

For More Info about BPO Conference Visit – http://www.bpoawards.com

23rd May,2012  |  Hotel Maurya Sheraton   |   New Delhi

9:30 am – 10:00 am
registration & High Tea
10:00 AM – 11:00 AM
INAUGURAL SESSION
• Opening Remarks
• Welcome Address
• Key note Address
• Guest of Honor
• Chief Guest
• Vote of thanks
11:00AM – 11:15AM
BUSINESS TEA/NETWORKING
11:15 AM – 12:30 PM
1ST TECHNICAL SESSION
Rise of Domestic BPO
• The future of BPO
• Opportunity through 2012-2013
• Emerging Verticals
• Impact of BPO on society
• Government’s role & responsibility
12:30 PM – 02:00 PM
2ND TECHNICAL SESSION
Risk Management of BPO
• IT& Information Security , offshore, on shore, in house Penetrative Risk
• Managing the risks of outsourcing business
• Inventory Risk
• Cost & revenue risk to ensure positive ROI
• Legal Development in outsourcing IT
02:00 PM – 03:30 PM
BUSINESS LUNCH
03:30 PM – 04:45 PM
3RD TECHNICAL SESSION
FEMA- Failure Mode Analysis
• Strategy drivers and benefits of BPO
• The cost of off-shoring and the hidden costs
• Past Failure assessment
• Focusing new initiative for the existing process
• Country competition: Assessment of India’s position
04:45 PM – 05:00 PM
Concluding remarks by Mr. Siddhaarth Sharma
05:00 PM – 05:30 PM
Floor Participation will be after Technical SessionHigh Tea & Networking