Bharati.co BPO Conference Agenda 2012 ( India )

For More Info about BPO Conference Visit – http://www.bpoawards.com

23rd May,2012  |  Hotel Maurya Sheraton   |   New Delhi

9:30 am – 10:00 am
registration & High Tea
10:00 AM – 11:00 AM
INAUGURAL SESSION
• Opening Remarks
• Welcome Address
• Key note Address
• Guest of Honor
• Chief Guest
• Vote of thanks
11:00AM – 11:15AM
BUSINESS TEA/NETWORKING
11:15 AM – 12:30 PM
1ST TECHNICAL SESSION
Rise of Domestic BPO
• The future of BPO
• Opportunity through 2012-2013
• Emerging Verticals
• Impact of BPO on society
• Government’s role & responsibility
12:30 PM – 02:00 PM
2ND TECHNICAL SESSION
Risk Management of BPO
• IT& Information Security , offshore, on shore, in house Penetrative Risk
• Managing the risks of outsourcing business
• Inventory Risk
• Cost & revenue risk to ensure positive ROI
• Legal Development in outsourcing IT
02:00 PM – 03:30 PM
BUSINESS LUNCH
03:30 PM – 04:45 PM
3RD TECHNICAL SESSION
FEMA- Failure Mode Analysis
• Strategy drivers and benefits of BPO
• The cost of off-shoring and the hidden costs
• Past Failure assessment
• Focusing new initiative for the existing process
• Country competition: Assessment of India’s position
04:45 PM – 05:00 PM
Concluding remarks by Mr. Siddhaarth Sharma
05:00 PM – 05:30 PM
Floor Participation will be after Technical SessionHigh Tea & Networking
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