It’s Time That BPO Is Recognized More Than A Call Centre – Bharatico

About BPO Conference 2012 Visit –

New future of call center

New future of call center

BPO industry is responsible for generating 50 per cent of jobs in urban India but it is still being tagged as call centre industry.

Diksha P Gupta, EFY News Network

Wednesday, May 09, 2012: It is an interesting time for the Indian BPO industry. The industry is now in a phase of contradictions. When Noshir Kaka, managing director, McKinsey and company referred to the Indian BPO industry, they chose to describe it like this and he had his reasons to do this as well. He said, “Nasscom’s report released a week ago said that industry will grow at around 14 per cent and it is still less of growth.”

Kaka was chairing the CEO round table at BPO India Forum 2012. Focusing on the non-linear growth model of business, he invited opinions of industry experts including Hanumant Talwar, managing director and country manager, India and UK, Convergys and Sanjiv Kapoor, senior vice president and global head of BPO and iTOPS, iGate. Talwar said, “Non-linear growth for us means business as usual. It is about providing what customers need. We clearly have to look at providing value-add and outcome based service to a client.”
Kapoor, however, had a different opinion on this issue. He said, “If we look at the figures, I think non-linear growth accounts for less than 10 per cent for platform based BPOs. I think both linear and non-linear models have to co-exist for right development.”

Indian BPO industry has been around for 10 years now and it has surely crossed the nascent stage. After seeing good expansion in Tier I cities, the companies are exploring Tier II and Tier III cities now. The concept of rural BPOs has also come in. But the image of being tagged as a call centre has been attached to the Indian BPO industry ever since it started. Raising his grievance against this notion, Narayan Sampath, head, India Business, said, “BPO industry is responsible for generating 50 per cent of jobs in urban India but it is still being tagged as call centre. I think it’s time that people start looking at the industry with broader perspective. It’s time that BPO industry is recognised more than just a call centre industry. Infosys alone has about 140 clients, many of which are very high-end processes.”

Outsourcing has become a need for many industries. Representing the telecom industry, S Asokan, executive director, supply chain, Bharti Airtel, said, “It’s impossible for any telco to deal with the entire business without outsourcing. Outsourcing some jobs is a win-win situation. You get the job done at the best price.”

(News taken with obligation from Bpo Times can be removed if objected).


Free Invitation to Reputed Consultants of Delhi/NCR to attend our Bharatico BPO Conference going to be held at Hotel Maurya Sheraton, New Delhi on 23rd May 2012

Dear Consultant,


Bpo conference 2012

Bpo conference 2012

For Registration Visit – http//

BPO Industry has big potential for growth and can contribute significantly in reducing the slow down being witnessed in our Industrial and economic growth recently.
We have had a Press Conference at Hotel Le Meridian, Janpath Road on 18th May 2012 where experts from BPO Association of India and World BP/ITO Forum, USA together replied to the queries of learned Journalists from PTI, ET, NDTV etc. and disclosed their resolve to highlight plans and projects of BAI for the growth of BPO Industry through 26 BPO Conferences across the country. The first Conference of this series is being held at Hotel Maurya Sheraton, New Delhi on 23rd May 2012.

This conference is being addressed by some of the very renowned experts of global outsourcing business and former policy advisers to Govt. of India like Dr. Sanjay Baru, Former Advisor to the Prime Minister, Shri Manmohan Singh. They will speak on the hot topics Like Rise of Domestic BPO, Risk Management of BPO, Failure Mode Analysis etc. A list of Speakers together with their Profiles are available at our Website : BPOAWARDS.COM under the Menu SPEAKERS.

The conference comprises of three sessions the first of which starts at 11.15a.m. and the last will conclude at 5.00 pm with a Business Lunch between 2.00 – 3.30 p.m. This is the first of its kind being organized in India exclusively for BPO industry and we will have pleasure if you could kindly consider to attend this as a delegate, if not, nominate one of your senior Management person to attend this conference as a delegate.
We invite Reputed Consultants to attend as our Guest Invitee without payment of delegate fee of Rs. 6500/- i.e. free of cost and give us his opinion for our future programmes.
Thanking you and hoping to get your prompt attention.

With regards,
BAI Team BPO Conference Agenda 2012 ( India )

For More Info about BPO Conference Visit –

23rd May,2012  |  Hotel Maurya Sheraton   |   New Delhi

9:30 am – 10:00 am
registration & High Tea
10:00 AM – 11:00 AM
• Opening Remarks
• Welcome Address
• Key note Address
• Guest of Honor
• Chief Guest
• Vote of thanks
11:00AM – 11:15AM
11:15 AM – 12:30 PM
Rise of Domestic BPO
• The future of BPO
• Opportunity through 2012-2013
• Emerging Verticals
• Impact of BPO on society
• Government’s role & responsibility
12:30 PM – 02:00 PM
Risk Management of BPO
• IT& Information Security , offshore, on shore, in house Penetrative Risk
• Managing the risks of outsourcing business
• Inventory Risk
• Cost & revenue risk to ensure positive ROI
• Legal Development in outsourcing IT
02:00 PM – 03:30 PM
03:30 PM – 04:45 PM
FEMA- Failure Mode Analysis
• Strategy drivers and benefits of BPO
• The cost of off-shoring and the hidden costs
• Past Failure assessment
• Focusing new initiative for the existing process
• Country competition: Assessment of India’s position
04:45 PM – 05:00 PM
Concluding remarks by Mr. Siddhaarth Sharma
05:00 PM – 05:30 PM
Floor Participation will be after Technical SessionHigh Tea & Networking

BPO industry to hire over 230,000 in INDIA ( 2012 )

Our website –

Will the IT outsourcing market double in 2016? What  are the key factors in growth of BPOs? What’s the scope of BPO industry?

These and many more questions will be answered at the 26 BPO conferences being organized across India,  which promise to give an insight into leading issues relating to the development sector.

Starting in New Delhi on May 23, the Bharatico BPO Conference, being jointly organized by BPO Association, brand specialist Promozz Media and event management firm Alpcord, is aimed at bringing to the fore interesting and inquisitive facts concerning the BPO industry.

Siddhaarth Sharma, vice president, Promozz Media, says “The Bharatico BPO Conferences will have 26 keynote sessions and workshops along with over a 1000 senior professionals of the BPO industry as speakers and over 10,000 BPO experts as well as government officials presenting and discussing the growth and scope of the BPO industry.”

The conference draws significance as the the BPO industry is set to hire over 230,000 people in 2012.According to a recent survey by Ma Foi, ITES is one of the most optimistic sectors for hiring and they are among the top job generation sectors, with most of these leading from Tier 2 and Tier 3 cities of the country.
“The skill set for BPOs is shifting from urban towns to Tier 2 and 3 cities and that is where lies the answer to the near 400 per cent attrition that is plaguing the sector,” said Sandeep Jain, president of the BPO Association.

The conferences will be held at Mumbai, Bangalore, New Delhi, Chennai, Kolkata, Chandigarh, Hyderabad, Pune, Jaipur, Ahmedabad, Patna, Ranchi, Bhubaneshwar, Panaji, Gandhinagar, Trivendrum, Cochin, Shimla, Dehradun, Pondicherry, Lucknow and Agra.

“While India is best equipped to capitalize on the available opportunities, efforts should be made to ensure that these opportunities are not lost to other offshore destinations,” said Manan Vashisht, senior vice president, Bharatico Infomedia Ltd.